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General FAQ

I didn’t get a serial number for my plugin after I purchased.

Please check your junk mail. If you do not see an email from DJ Swivel, please contact us here.

What is your Refund Policy?

Click here to see our full refund policy. If you feel you qualify for a refund you can contact our support team here. Any products obtained from a third-party reseller should be returned to the retailer from which it was purchased (subject to that retailers return policy). When contacting us for a refund, please include your registered email address, full name and purchase receipt. Failure to include one or more of these can result in denial or delay of your refund.

Where do I find updates for my plugins?

We’re constantly updating and improving our products. Some of these updates are minor bug fixes, and others are larger more feature driven updates. Periodically we will send out emails to users notifying of any major updates, and you can always review the details of each release version in your djswivel.com user account.

Are your plugins compatible with VST2 and earlier VST formats?

Our plugins support VST3 (64-bit) only, We do not support VST2 or earlier formats.

Is it possible to use DJ Swivel Plugins without an internet connection?

Of course. As soon as you purchase your plugin, simply enter your serial code we emailed you in the authorization window of the plugin, and once activated you will be all set to use the plugin offline. If you would like to authorize The Sauce offline please see our manual here for instructions.

Do you offer educational discounts for schools?

Yes! For institutional bulk education pricing, please contact us here.

Compatibility with Mac OS 11 Big Sur

Please note DJ swivel plugins are currently not officially compatible with Big Sur and we strongly recommend that Mac users postpone updating to the new operating system.

Our Development team are thoroughly testing to qualify our products on the new operating system. Once that work is completed, we will be able to confirm with confidence whether or not our products will require updates to ensure compatibility.

If you have already updated your system to macOS Big Sur, we ask for you to revert to an officially supported operating system. If you need assistance reverting your system to a previous version, please see this article, or contact Apple directly. When macOS Big Sur is officially supported with DJ Swivel Plugins we’ll ensure to make an official announcement.

The Sauce

Do I need to reinstall The Sauce if I was running a demo first, then purchased?

Not at all. Simply enter the serial code we emailed to you (also found in your djswivel.com user account) in the activation window and you’re all set!

I have tried to activate The Sauce but my serial is invalid.

If you’re using a virtual machine or have multiple network adapters your license may not activate immediately. If this is the case please contact us here with your license code and we can manually alter your license for successful activation.

How do I change the resolution/size of The Sauce in my DAW?

We have 2 resolution settings you can choose from. Simply open up The Sauce in your DAW and click on the Gear icon on the main interface. Once you are on the settings page, in the bottom right corner you will be able to choose between the 2 resolution sizes, HI and LO.

I have installed The Sauce but cannot find it in my DAW!

Please see our manual HERE for instructions on how to scan your plugin into your DAW. If you still have any queries you can contact our support team here.

Where do I find the Installers?

Simply login to your DJ Swivel User Account and download the installers from your account purchases

How do I activate The Sauce offline?

Please see our manual here for instructions on how to activate The Sauce offline. If you still have any queries you can contact our support team here.

On up to how many machines can I install the plugin?

Each purchase of a DJ Swivel plugin includes 2 personal licenses, allowing users to install the plugin on 2 different machines. DJ Swivel plugins also include unlimited deactivations, allowing you to transfer the plugin to a new machine if desired.

How do I Uninstall The Sauce?

To uninstall The Sauce on a Windows machine, you can delete the specific plug-in files at the following locations:

C:\Program Files\Common Files\VST3
C:\Program Files\Common Files\Avid\Audio\Plug-Ins

To uninstall The Sauce on a Mac, you can delete the specific plug-in files at the following locations:

/Library/Audio/Plug-Ins/Components/
/Library/Audio/Plug-Ins/VST/
/Library/Audio/Plug-Ins/VST3/
/Library/Application Support/Avid/Audio/Plug-Ins/
/Library/Application Support/Digidesign/Plug-Ins/

Finally, if you also want to delete all data written by The Sauce, you can remove the following folders as well:

/Users/<username>/Library/Application Support/The Sauce

Can’t Find My License Keys!

Have you lost your license keys?
Type your email below and we’ll send you your keys!

Each purchased license is personal and includes all future incremental updates. E.g. 1.0 -> 1.1 is included, 1.1 -> 2.0 is not.
Please read the manual for instructions on how to install and use the plugin on your DAW.
You can also watch our tutorials below for a quick start.
Download the 14 day free trial for your DAW to see how to use each plugin!
If you still have any questions, suggestions, or would like to get in touch, contact us